one
as they've it's adam again it's mine's
and
might all not report your you expert
and there are a couple of things about the title of the stock
and the first one is that it
based on my master's thesis so everything i'm gonna talk about here on is based
on the research i do it it'd during my master's thesis
and the actual title of my thesis this
a bit longer than you know report your you expired it's something like support supporting
and user reporting of human computer interaction issues than open sort supper
and then read that this is not a what if i told you need to
do better than this
then and we ended up with how to not report on your you expired even
though the i'm gonna talk and not only about how not to do it but
also about how to do it based on what i've been looking into and what
i've been talking with people in the community
so let me introduce me so i'm gonna small
i got involved you know community last year this is my second product
i was and now for each in turn working the island
and big you works project a so i did a redesign for to use application
right now i'm contributing to the web seem and also to the marketing team and
i do a lot of work and that's
and as i said i did my master's thesis on
how to support on users in reporting on you what's buds on user interface bugs
user experience bugs that are actually helpful for designers actually visible for designers to work
so what i did something up and not gonna go into a lot of the
details of my research because they think that's gonna be boring it's a lot of
mythological stuff so what i did they did for interviews with us designers working in
and three an open source projects
and found that the door indignant project
and i also then an analysis of i hundred and forty seven bucks in big
numbers a lot
i will only but i don't are on usability and you why we the so
basically what we could roughly filter as our usability and you what buttons
based on that i came up with a couple findings about how are designers work
with on reports and how they tackle feedback how they used it's true to work
and an iterative designs and everything
and by analysing a couple but they could understand a bit how we doing you
experts apparently and
and by comparing this to what designers told me i can understand better on what
is the gaps that we're dealing with between what we were doing in what we
should do
so i'm gonna start with telling you guys why should you care why should you
care about reporting your you what's bugs in
well i mean why should you actually more about doing this
and there are two reasons that i would say it's very important for you to
report that's in a way that people can actually act upon this
i'm right i'm i'd like to remind that i'm talking about you what's bug so
i'm certainly arguments that are specific to this kind about
and also i'm calling this how to not reporting you want but i think this
is a top motes
what's more not only able bugs and but still itself about feedback on your legs
and then how you feel about the interfaces and the experience we have with interfaces
so the first reason is that
a lot of what we report "'em" but still and the feedback we both and
google pause or two meter or you what those we use this for design evaluation
for it are aiding and about winning hard designs are doing and how they are
attempting the users needs and
how exactly how our computer are we doing well with this actually attending the users
needs is it not so we can iterate in the design and fix it so
we can actually better serve our users
the next you should be comic
that i think it's a good example one why you should evaluate and be attentive
and concentrate about our users needs and
people about lighting in being cautious about your design pages
things on average think everybody that has been university can
and relate to this that you university website they're pretty much useless you can never
find what you need or if you can find you have to make it
small quest to find it
so i guess that's what happens and that happens because that
there is a considerable gap between what the person that is actually conceiving a design
and the person that is actually using the design this order person can see there
is a gap year and even not worth designs they study a lot and they
work i want to make this got them in as minimal as possible this it
there is there is going to be this gap and that's why it's really important
first to evaluate so we can understand the ways and people
they are using i mean
you never know when you do some usability testing or when you know
whatever kind of evaluation you never know you you're always surprised about how people appropriate
themselves of technology and the way is the you soft are always like i'd never
talked about using this a preferred to this thing and it's always amazing how unexpected
things from to come up come to surface when you when you without which are
designs with users
so about evaluation method itself
i think that most people want to talk about waiting on what they think about
usability testing straightaway it's the first thing that pops into amount i think people are
very passionate about usability testing they really enjoyed and
the first thing that comes to my and it turns out that
use with lasting is not
the only way to really and speak about free an open source operand how we
work and how with about some great how we created and how we how hard
really cycle is actually is ability this is not quite
suitable for how we work it takes a lot of time
onto plan to execute to analyse the data collected
and it turns out that see as you wanna are really cycle is very short
so by the time we plan the usability testing in the previous versions they have
an owl triplicate we already released people and perhaps even people twelve
and
so it's actually not very suitable for our names it's all those about a lot
about how the problems people face when you get to observe people and everything five
i think in terms of three n-tuples of our software on usability testing is much
more useful when you together a sense of how people wired to better know your
users because that's a problem we will you have an open source to know who
we're dealing it with who are reproducing so for two
another one that's quite popular is with the voice and i think some people might
have heard about it
but it's a an evaluation technique that do not and will user participation on it's
only the designer that on and what or lessons back
the whole interface having in mind some guy right lines and then try to identify
possible
meatballs for users based on this and this and they're popular one but there is
much more to evaluation methods on our user interface design
they're dreaming categories of evolution methods the first one it's investigation methods which are and
i was that do involve or dispassionate users but they're more okay and finding out
to the user is what do they do one a mindset wanted to ask they
needed to accomplish and this kind of thing so it's more like a preliminary thing
that usually do with both like thirties questionnaires some kind of you work so you
go to where people work where they do their task that you just observe how
they used up
there's also inspection methods that they said they were think evolution is an inspection method
they usually do not in both or the speech from the user they are
basically or one but by the designer himself and he just put himself in the
place of the user and trying to go to think about what are the flaws
in the design and what are the problems
and all kind of stuff is the thing we do a lot in our community
in them and i guess innovative other projects with
it's especially because we have a really difficult time to find users it talk to
them and figure out what what's happening
and there's also observation methods which are methods that are also as a investigation methods
they also involve participation from users
but if you those people observing as the name says help be more useful very
healthy are interacting of it how a they use it how the appropriate themselves of
the technology we got hurt
and what i want to propose here is that we think about but reports as
a do for observation still one when i would work a problem that a experience
that i had this is actually a way to design a can observe
is a large expand the problems that i'm facing
and i think that's one of the main uses of but reports from a design
perspective
i don't think you think about bug reports of the contribution
and
would you would you can to be told that for example doesn't work at all
would you can recall that does not solve the problem that this does not fix
an issue
or even more is would you can to be go that only works for you
but
i mean only you can see that problem was fixed
or something like that would anyone do this or at your expense a honorary the
for product with you right implementation that only you can understand
or i don't know would you design the software that only you can use just
think the contribution would you would work about that no one can understand what you're
talking about
would you report about that only you know what you're talking about so it's really
important that we are able to communicate well that we are able to establish use
but reports as a as a breakfast at between are committed in different parts of
maybe as we do with any other kind of contributions we got in our community
so
even having is that why you guys should care about reporting your you expect well
i'm gonna start try telling you guys for to not do this
and i think to begin with the first one is that a guy that a
lot of you guys know
and that is a quote that of all the designers are interview have mentioned in
the exact same way
do
i think that should you want
and they all raised exactly like this
there's a very different a very
it's very different when you say i think something should be like something else and
when you say well i try to do one thing and then i was not
able to do this thing and this make me frustrated or a lot a lot
of time and i expected to do this there's other way
and perhaps you can do this
so it's a it's really a matter of difference rating problem and solution but report
sort of new use if you only offer a solution so i think about when
you go to adapt or do you go to the doctor and you say
i have the flu
that's it i need this and this medication know you go to the doctor and
you say well you know maybe not really very well i have fever i have
this in this pain and i've been not feeling very well you know what's happening
to me and what kind of medication should you so that use you go to
the doctor and you say this is the prescription just try to tear
right
so
this is the same thing with what it's i mean you it's much helpful when
you state the problem that you're actually facing
and not just observe the solution and there's a lot of things that
are also related it is i mean there is a not a minimum a number
of reasons why
it's really hard for designers work on but reports and feedback in general that only
state the solution because i mean when you're bored i mean actually really nice that
everyone wants to be a the kinder and everybody but
sometimes people just not understand this the underlying technology what the problem we deal with
and there's a lot of restrictions sometimes in terms of P how the cold is
itself or actually about their design vision that's it's being taken by D by in
general i mean overall for the project so
there's a lot of information that sometimes people were laughing
and that it actually makes a solution
so
it's okay to propose solution please don't think that i'm not saying you never you
never services that i mean this is how we work we work together and by
an extent i want to by giving the guidelines on
exclude anyone from the discussions that take place i think this is just sell way
so we can get a quick stored on the report and like this a couple
of course because if you do not observer problem what will happen is that the
design it will come to you and say
okay what is exactly the problem that you're having because i mean i can just
add this button perhaps it's not the best solution you know i mean perhaps something
else able soldier problem better and you really don't want to solve the problem that
is not a problem but you have
so it's a proposal isn't as it's okay to submit a patch but i mean
you can you one here just submit a bug with just about your slides
apply it
i mean that's not something we do and it's not something we should do with
design bugs it as well
so it's a possible solution but it should not be your main point it should
not only be able to solution it you think it's gonna be appropriate for your
for
so i think this is the most important part of it let others brainstorm with
you letter hours thing together with you use data probably and you that everyone brainstorm
with you designers developers and everybody out that that's all still experiencing this problem they
can see about reporting can leave a note of they i arrived in also having
this problem with that in this order a quality or characteristic or anything and this
is the solution and everybody can work in this together
you know much more clear way because you you're not actually solving up you're not
giving users what they ask for but actually what we need
no one is it sucks
which comes are several different forms it's comes it's broken it's an hour problem i
don't like it
for whatever reason i just don't like it
it doesn't work
L it's just doesn't i don't i don't really know what's broken but
it's difficult and then it then the next you want they are kind of like
this they are likely that they pretend to be nice feedback for the and actually
not help what L
it's not intuitive
what is it which i mean it's just not helpful
and it's not user friendly i think that one i mean want that to be
evenly maybe it is just this doesn't say anything this kind of feedback it is
not going to the pretend to be helpful but there because they don't answer as
i said before the problem they did not say
why in the why is it that why is it broken why in the way
it doesn't work for you why what exactly about this whole interface you don't like
so i mean it's very it's very easy for us when we were like we
really upset with operates really easy first you just like the anger go with socks
you're such an incompetent are stored but really it's not helpful and i mean we
once problem our problems should be solved
after all i mean we don't want to stick with terrible wouldn't experiences and terrible
winter pieces rubber
so
explain why you have a certain problem why didn't exactly the problem that you have
at least that you don't want to solve a problem that is not the problem
that you have
so if you just say it sucks then i can start i prototyping in which
ways it sucks and i don't know me it sucks for me i think all
it's probably how it sucks for him so i'm just gonna i'm just gonna focus
problem and
in a month or something that's gonna couples again it's not
i'm using at or something like that i'm not using you know many more
the aim of about report is to enable the programmer you see the program flailing
in front of them
this is true for a lot of callbacks so you just described much and then
you try to and use the programmer to reproduce
that like that you had so that you can see the problem failing are crashing
in front of them but it's kind of tricky for you what's but because a
lot of times that you whisper the experience problem already usability problem the really personal
matter it it's really about how you felt about the interface always took a lot
of time it was a to struggle like i could not use it i don't
really competent about it so
it's much harder to just give a designer about and an expectation to reproduce it
to make it the to make the problem fail because the designer have a different
experience they have a different mindset you have the different personality and that he therefore
you definitely there and we have different to stop or
so this prime the context
i've been i've been helping with the i have fights working with you know my
also which may which were dressed and i've been helping them in the forums and
a lot of that they work that it sometimes that in different they just want
to change customise the website somehow
and it's a lot of C S hope and then you just
don't have a again find some success that works for them and so their problem
and it's really help for me when people come and see how to build the
first thing about that
i really don't know this thing because it really gives me a start point a
starting point and how to talk to this user how to solve the problem for
down and or also is different things to me like i don't know i guess
that's what i like reading on it i've been trying to solve it but i
think my favourite i can so this so you know this person doesn't know C
S but he wants to know see as that
so i can help him in a different way i usually try to explain to
be there how to use fire about how to do certain things so it's really
make when you provide complex when you provide information on line to do certain things
what you how you we got to start and stop it really helps people to
impress your problems to help you and to choose so whereabouts
and the third one is most users most users would find this an intuitive it
combines to present or most users i dunno wouldn't want to button to be somewhere
else
and i mean did you actually talk to most users did you actually like
it up fast in your neighbourhood and you set up a most users definitely don't
like this in my neighbourhood and then it would be able to the neighbourhood but
not most users that all so
expenses is that is really personal so you should really talk about yourself about how
you feel how this
because they're first learning convex because of all you you've been dealing with it
why is it is it a problem for you not for most users because you're
just assuming it's a problem for most users and it turns out that several
it's actually a very specific use case that only you have still it's not most
users perhaps the most users had it's very specific use case then you it's another
thing i don't know but in general you lex is a fairly personal matter so
you should always say i want i still i wish i struggle i think it's
about you are experiencing that about that is that the same thing with code you
cannot take it most it precious for most users you know i mean it was
just for you you're using this machine you're having this kind of application running and
whatever you have a certain encompass after nine think that only it's only britain and
for your experience
number of words to really minor and this is the thing and something you think
we should review what the box watching of all right
and think about this right now are gonna minus you i or usability and usability
bugs not you wax as a very minor and as we want to talk more
about our experiences i mean usability problems usually a remove something somewhere or like this
is not consistent with something L's or we should rename this button and it's usually
like the lack of absence of the presence or absence of a certain design characteristic
which i understand that something minor but i mean
alright are you what's but also ready minor issues
it's one cannot figure out how to do something and they just are not able
to do something is there's really it's a very have a really minor issue
it's the not understand what system is the only know if they cannot and they
get this message this dialogue and they have no idea what to do and how
to recover officer dinner it is really a minor issue
it's does not know whole to continue what that's great and that's
it is again assume a minor issue
it's one even more seats one something and they thought it was very successful and
only later do you realise it was not and they were like
but actually did it is it really a minor issue i mean you what the
user to think he was able to accomplish something when he actually it like seems
fine to me but it actually it user actually failed to accomplish what he was
trying to our goals issues and i'm asking this all guys
minor issues or is it like a block or issue a critical matter for that
experience i mean if we are compromising the ability of things which are probably can
do what he
it is really a minor issue the user is not able to use the system
to use needs
and then well as a side i think this is should we should this is
something we should be who was a community together
and perhaps we should think about better i got mine sorry you want like to
specifically for experience but because they can really compromise the whole experience and the whole
use of soccer
there is this is a very ratings and they have a different purpose they therefore
so that a designer can right but on box problems feasibly problem that he found
after doing and usability testing or something or heuristic evaluation and then write them and
then decide what should be big first and this kind of thing so it's not
really if something that the user or the report it uses but it's a start
i guess so the scale is more like they're all going to reduce the problem
too with the cosmetic horrible treats a minor issue for the major issue and five
it's a usability catastrophe like it really compromises the whole thing
so you know i'm gonna talk about how to do it
and after my researcher or talking with what the designers are interview and i came
up with a list of six information types that it would be really helpful in
reports can include most of them
so they are there and freezing them as questions
and they are what are you trying to do why did you want to do
it
what did you do
what exactly do you do doing but tracks and what happened what were your expectations
and what are you running
and again i interviewed designed it's working with open sores free open source projects so
this is really pertinent for did there is the main on offer in general
reporting usability guidelines or whatever
so
i'm gonna talk a little bit about each of this questions
and everything is
what we're trying to do which is also associated a bit with the problem so
state what is it that you're actually trying to do what was your main goal
when you started this interaction i wanted to print a file it's much more helpful
to say i wanted to print a file then just say like insert this checkbox
somewhere that you can be an option to do something related sprinting or something like
that
so this those are some quotes that i got from the designers that in their
interview
we try to get more information about what is it that they were trying to
do because that has to be the drive the solution this has to be what
guides the solution you don't you don't want to so that the problem that is
not the problem that you have as i said many times
why did you want to do it and
this is a tricky question and it's not something that will be always pregnant or
or it will not always of white your but sometimes it doesn't really make sense
but it's a question related to the complex why want what motivates you to want
to do certain axe
and then that's got that comes of information is really valuable to me it helps
me understand the motivation behind the request or sort of problem so there was an
example that was someone was using a startup location and they want their something smaller
and
why would you want your compact smaller why is the reason for that and then
the user would explain that i want my complex smaller because i have a lot
of contacts and no not all of them have out there are so it's not
really helpful for me to have a big i got and all that so it
gets a lot of it get similar background that will change the way the designer
will tackle the solution
and it's not related to exactly what you're trying to do because what he was
trying to do what you make a picture smaller but two related to why you
want to walk money made it seem to want to do a certain action and
of course if you're a i had a problem to try to connect to the
internet why do you want to connect to the internet i mean it doesn't make
sense to me that i wanted to get to interact so i could like would
work picture for cats or something like that i mean it's not relevant to design
it all and it's really hard to make this judgement on when there's this person
and when it's not but it's something to keep in the back of your head
when we are reported bugs
what did you and this is about
describing the whole thing this one happened during the whole interaction
it's great one reports our narrative you know every interaction problem is very much like
the story so i wanted to do this and then i tried this thing and
then that thing happened and i didn't expect is because expected that sort of thing
to happen and then to work around this i try to do that sort of
thing but that didn't work too silly tells the designer everything that's you try to
do and it might seem like a bit lost embedding when we when i ran
some experience some studies trying to ask people to report things answering this question most
of the time they were able to report things using like three or cricket lines
describing
what is it that they were to they did how the expects the whole interactive
works
and it's really helpful especially when you mentioned the things that you try to do
to solve a problem this else to do this tells a lot of the designer
about how you think and how you actually how what is your experience what's operate
how you used to do things and brand that we do not know exactly how
what is our user base this is really helpful is a real helpful to try
to understand for a certain perspective on how the user is and because it really
doesn't make sense told this is the first speaker building your report tell us we
or what your experience in really it's not helpful still there is we have to
find another way to understand
so the user is and what are see experience and how we can better address
the problems that he's facing
so you know the very helpful this is what i wanted to do this is
where i started this is what i did this is where a one problem and
this is how i try to work around it
and if you will write this and that you should never be afraid of are
offering too much information because if you want for too much information the design there
will just ignore that part of the information that he doesn't need so it's much
better if you provide a lot of information then if you lack information because then
the whole the whole processing of about becomes really time consuming you just have to
engage with the reporter and go back and forth and try to make all those
questions that i'm stating and
and this takes time and then your bags gonna take longer to be solved and
all this kind of things
what happened
out then you may have fairly lengthy interactions with people just trying to understand what
is it that your experience
so
when you face a problem tell exactly describe exactly what is it that happens you
that you found
it was a problem that you think this is the problem i have to report
this to the committee i have to tell them and we have to fix it
make supper better and it's really hard to understand i i've read five hundred forty
seven bytes so it's really hard to understand before talking about it to be a
lot of time and i was like i cannot understand this person at all i
mean and it was all english and of like
that's an english so it's really hard to innocent looking for talking about the mission
not a lot or and you don't know where this top or is or at
certain button that is
this there has of the label when you don't know when you wonder if you
in the right place and you cannot find what this person is talking about so
it's really important to be really descriptive about what is it that is going wrong
and how you perceive is how do you see this is
what we're expectations this is another really important bit of information because it tells it
as what you did what where your steps true to work on the problem and
also tells you a lot of our user a interacts with software how this user
fangs how what is the experience this user has
so
a lot of the feedback i get is always think that should be why and
we don't know if that's because the reporter just think that's a better idea or
if it's something related to your actual expectations their users and experience
so it's really it's really helpful to make this distinguish this distinction because it it's
very different
if someone thinks this should be done like this because he had this problem is
like how serious and you things a bit hard and i guess that would work
that would solve it and it's different when the user
expected some it's the meat it solution it's something that it's natural or we can
say intuitive
for forty users so it's really important to understand what is it that you expected
to happen
that didn't happen
so expect to needs usually very revealing this is where i think the best information
comes from the expectations
and the difference between i think actually you why and i try to do wax
and i expected why but then Z happened and i wasn't able to accomplish X
that definitely much more helpful
so i guess this except this is a good example of the difference on how
on a more complete report enables it wanted to do much more for you than
if you might to waste i think that should be white which has i said
was a very public
and what are you running in this is especially more than in our compass of
free and open source operations we are always like really things operate quite a quite
stored in sort much or at intervals and
always and iterating and always on the mideast also
it's really important you know what is the margin that's been running on so you
can actually understand what is it that people were talking about
so a lot of time it's because of the version number that i know what
the user is talking about because some things sometimes you report a bug because you're
using is our version and then another version this thing doesn't exist anymore anything i
have this problem with this thing and that place and then the very using another
version is i don't see that thing and sometimes you just like and they are
that's result and tell the users it's all but sometimes it's not that easy to
understand so it's really important she to say what is the version of the for
are talk about your experience others that a lot of the bugs that we report
nowadays are minor issues so i'll change the way about this button and on we
just spacing here and there are make that's consistent with of the up and those
but please don't get me wrong there really important they really make experiences ten dollars
on usability votes there definitely crucial for the experience but we should also talk about
how we feel when we use offer because we use it everyday if it doesn't
make us happy
what is the point i mean especially at me we deal with some for every
day it should be something pleasant it should be something that it's a joyful experience
sell
that user experience is definitely about if something takes a lot of time to do
it is about if you're if it makes you like it's a lot of work
you don't you don't feel sick say if you don't feel like confident that is
going somewhere this is about it's not supposed to be like that you should be
content that when you do something it will create this on a result and it
or that if you're gonna you have like you have to send email you want
to take twenty minutes adding an e-mail you want to be a straight for express
because it's a really simple things of all the little bits of express their really
important for software
so easily about thirty like usable software so cool being concerned about usability matters is
really important it's great but
and other said it's also condition for a good you wax but it's not all
so we should definitely be talking more about our experiences on possible i i'm sure
that's kind of feedback it's
in most part of the experience feedback is like the so called it sucks but
reports it's like people don't talk they just at you can say it's a and
experience problem if you can see that there really and happy using that feasible for
body you don't know why it just say it sucks and we got a lot
of this feedback so i guess people want to talk about this but they don't
talk about this probably so i think this is important to keep in mind
answer yes is that right as much as needed
be specific describe
describe what you're seeing what you're doing what interaction it something else
three or more race to be done it's some specify why didn't exactly way you
try to do it
be verbose don't have this don't be afraid to write a lot if something is
not pretend to design it will just ignore it it's better if we provide more
information that we've are we letter lacking information to work on
describe that you see describing to did and most of the most important describe how
you felt it made me frustrated and don't be and like don't be an awful
able this just a like i felt frustrated i didn't do it is it was
hard for me you don't have to append anyone because to i understand that when
you're talking about your experience it can be come quite personal and you get a
lot of anger in your heart and you have to let go but we're trying
to working together to make things better so
describe
i didn't get prints ring it's really helpful if people provide screenshot of the problem
expense and they can point this is what i'm talking about this is the bottom
and talking about this is the barn talking about this is the thing the it
a it there is a lot of difficult as and verbal communication and sometimes we
don't really get to understand it shorter
but if we provide visual aids to reports this makes it much helpful much easier
for the device work
and if you guys once you walk the extra miles and i guess this is
not very
so related to but report itself but more to just be back to a larger
extent
please i raise
it's really good if you guys you raise to design to this offer easy if
it makes you happy if it helps you get your things don if it if
it makes your like that or you raise so people that's like this that this
new feature is awesome it enables you to do so much more it's really hard
to know when we're doing things right because we only know we only hear about
when we're doing things wrong
and it's almost like know use it's gonna news if you don't hear anything it's
probably working and it's actually not true because sometimes people just do not care enough
they are i can work around as i can live with that in you want
people to just they have with what you i mean it's are like that just
operate it something they're getting together we want people to should be proud of it
and to be happy with it i want them to
level you know a great help people money right tell people wanting it and there's
also help us know we're doing we are going in the right that
thank you
that won't we assume so because the only use money designer z-norm projects most of
the from line in when it comes to boss it's on the web developers
and the thing is if i have given a solution like that immediately say this
is are you out of this is a code if he knows and this inbox
close not of are because it is the design of so
okay this thing is that the record is working it what it was supposed to
should alleviate opened should i do well i guess that something really need to i
mean i guess you know they have been doing a very good job and getting
developers and decided to work together and i think as we get as a get
better wax reports on the just have to work harder and on
well switcher because i mean you're definitely we need a i don't know i'm tell
so identified as i mean i i'm pretty sure alan already with all the reports
regardless so and the ability to work together with the design and that has we
have a spring them and we met leave them excellent i think this you not
be problem i guess it's something we just
it's something we need to think about as a committee a and i definitely don't
think something's are eight i think there's a lot of like that i i'm pretty
sure somebody years that you got your not so it's physical problem are a so
you know i problem and sometimes on will get some usability bikes that you're like
i don't know perhaps it is difficult and a lot of times it is so
i don't think it's a problem that doesn't exist not is it
it's just the problem that we already have
this one
so i guess like a lot of like but we tools to do are very
right you do you do the subject line than that you get a box where
you can write a story if you want to write or you could write poems
and letters to of about short something which basically there are very few so we
knew we know you some
very small this to use your masters to you know you are or you who
do or something about a well i think we are trying to see how people
would report correctly they were giving those exact questions
that i presented to you guys and
i guess people provided a lot of and experts the only certain what do why
do you want to do something question that people to confuse with it and that
is that it's not always burden and it doesn't really make sense us that
so in general people when they were guided like this is what i need to
know i feel that people are provided much better reports that were much more helpful
and but i said it's very much tax it's very eccentric and i guess there
is a problem that is a financing this kind of communication that it's not very
useful for a big report so i get there is a lot of research and
that actually observed that on it's not a very useful very helpful a very easy
model to just write text
like crazy on sale need something they have to think about we know but what
i found like one of the nicer things about your for because i filled it
out as well and my friend and neighbour fill it out that and my friend
and neighbour be he was saying like so i followed several bugs and i was
i was like it was kind of hyper right because he didn't have anywhere to
be angry because none of the questions were like what were you doing like how
are you doing it but is but he couldn't find anywhere to round in that
for at all so you didn't of course right which i thought it is my
opinion there is no i think when you like what do you mean only about
you don't them gives you a lot of space to be angry at all as
you're talking about yourself we are talking about how i mean that every night
i like that you did something wrong it is not and a lot and the
outer yourself and that you like very personally
so you gonna be rewriting or who proposed guidelines
these i can i can migrate i have there was
it's really hard to make this request in public
but
what
so forget about you probably recommend to have more structured it's
just feels and reporting box
but so we just to use but new houses all cool by the this book
report form which is probably not very configurable and will look very are we wanna
comes to the H T M L code which doesn't it's and C S the
last time we look the that so it's probably from ten years ago
and can know had accustomed patch what is one big text field but you normally
have time to description from your bug reports
and we had something in there like steps to reproduce want to three expect that's
results actual results ripper disability
dispatched wasn't reapplied after the last operates looks a lot from version two to three
and i guess these are all areas that we should consider at some point
so i'm saying this also is a run reminder to myself